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General Conditions of Sale: City Pass Lac & Montagnes

These General Terms and Conditions of Use constitute the agreement between the Purchaser or User and the Lake Annecy Tourist Office concerning LE PASS LAC ET MONTAGNES, e-card or “physical” card, which you have purchased.

Please read these General Conditions of Use carefully before using your e-card or your numbered “physical” card.

The use of the Lake Annecy Tourist Office’s LE PASS LAC ET MONTAGNES is personal and nominative. It implies the pass holder’s unreserved acceptance of the General Terms and Conditions of Use set out below.

GENERAL PROVISIONS

The Lake Annecy Tourist Office is registered as a travel and holiday operator: IM074160013 – SIRET: 492 855 309 000 18 – APE: 7990 Z – Intracommunity VAT: FR 80492855309.

LE PASS LAC ET MONTAGNES of the Lake Annecy Tourist Office is a system set up by the Lake Annecy Tourist Office located at – 1 rue Jean Jaurès – 74000 Annecy in partnership with its members to facilitate access to activities and sites in the Lake Annecy area as well as the partners of the Sources du Lac d’Annecy Tourist Office in the community of communes of Sources du Lac d’Annecy.
The present General Conditions of Use are also visible and can be consulted at the counter of the Lake Annecy Tourist Office, in the Tourist Information Offices of Annecy, Talloires-Montmin, Saint-Jorioz & Veyrier-du-Lac.

SCOPE OF APPLICATION

These Terms and Conditions of Use apply in their entirety to anyone who purchases or uses LE PASS LAC ET MONTAGNES.
By purchasing or using LE PASS LAC ET MONTAGNES you agree and undertake as a Buyer or User to abide by the terms and conditions and you confirm that you have read and understood the information regarding the Privacy Policy and the use of cookies.

ARTICLE 1 – DESCRIPTION

LE PASS LAC ET MONTAGNES from the Lake Annecy Tourist Office, a real passport for the sites and activities that cannot be missed in all the areas covered by the Lake Annecy and Sources of Lake Annecy Tourist Offices, is an e-card equipped with a unique QR code or a numbered physical card.
It allows visitors to access numerous activities and tourist sites and to benefit from advantages by offering a right of access at a reduced price.

LE PASS LAC ET MONTAGNES is valid for 3 months. The pass is valid from the first time it is presented to a partner service provider. This pass is valid until 31/12/2021.

The detailed list of sites and activities included is given at the time of purchase and is available on the website: https://en.lac-annecy.com/city-pass-pass-lac-and-montagnes/pass-lac-and-montagnes-offers/.

ARTICLE 2 – PURPOSE AND DURATION OF APPLICATION

The purpose of the present General Terms and Conditions of Use is to define the terms and conditions of use of the Lake Annecy Tourist Office’s LE PASS LAC ET MONTAGNES.
They supplement the general terms and conditions of sale of the selling partner. The order implies the customer’s full and unreserved acceptance of the selling partner’s general terms and conditions of sale and the general terms and conditions of use of the Lake Annecy Tourist Office pass.
These General Conditions of Use apply from the date of their acceptance and until the expiry date of the Lake Annecy Tourist Office’s LE PASS LAC ET MONTAGNES, which is set at 31/12/2021.
From the date of purchase, each Lake Annecy Tourist Office pass is valid for use before 31 December 2021. This validity limit will apply regardless of the date of purchase or activation of the pass.
It cannot be extended after the expiry date of the pass. The purchase is firm and definitive.

ARTICLE 3 – TERMS AND CONDITIONS OF USE

➔ ACCOUNT CREATION AND ACTIVATION

The purchase and creation of the pass can be done online on the Lake Annecy Tourist Office website: https://en.lac-annecy.com/city-pass-pass-lac-and-montagnes/pass-lac-and-montagnes-offers/, https://en.lac-annecy.com/city-pass-pass-lac-and-montagnes/ or at the Lake Annecy Tourist Office – Centre Bonlieu – 1 rue Jean Jaurès or at the Tourist Information Offices in Talloires-Montmin, Saint-Jorioz and Veyrier-du-Lac.

The surname, first name and postcode will be required to create LE PASS LAC ET MONTAGNES.

The Lake Annecy Tourist Office’s LE PASS LAC ET MONTAGNES will be activated upon the first validation in one of the promotional activities upon presentation of the e-card or “physical” card at the partner site. It is valid for 3 consecutive months from the first use.

Please note: the validity is different for the transport ticket.

The order will not be final until we have received full payment of the applicable invoiced amounts. The card can be used once payment has been validated either online or at the counter.
Purchases are invoiced in Euros (€).
The accepted methods of payment are :

  • For an online purchase on the Lake Annecy Tourist Office website (www.lac-annecy.com): credit card.
  • For a purchase at the Lake Annecy Tourist Office, in one of the Tourist Information Offices in Annecy, Talloires-Montmin, Saint-Jorioz and Veyrier-du-Lac: bank card or cash.
➔ USE

Before each visit, the holder must present the QR Code of the e-card or the code of the materialized card to validate his access to the partner concerned. They are invited to take note of the conditions of access and opening of the sites beforehand; some activities are seasonal, dependent on the weather, have limited access or require prior reservation…

For service providers requiring a prior reservation on their website, the reservation must be made with the same name and the same e-mail address as for the purchase of LE PASS LAC ET MONTAGNES, in order to be validated.

All practical information and conditions of access for each site and activity included are available on the website https://en.lac-annecy.com/city-pass-pass-lac-and-montagnes/pass-lac-and-montagnes-offers/. The Lake Annecy Tourist Office pass is not a ticket for a queue. It does not include availability or access to any activities offered by the sites (unless otherwise stated). The occasional closure of one of the partner sites cannot under any circumstances lead to the reimbursement of a current Lake Annecy Tourist Office pass and the Lake Annecy Tourist Office cannot, under any circumstances, be held responsible.

The opening hours of each partner site are the responsibility of the site itself and are indicated on https://en.lac-annecy.com/city-pass-pass-lac-and-montagnes/pass-lac-and-montagnes-offers/. The annual closures of certain sites cannot under any circumstances lead to the reimbursement of a Lake Annecy Tourist Office pass and the Lake Annecy Tourist Office cannot, under any circumstances, be held responsible for this.

The map/guide accompanying the Lake Annecy Tourist Office pass is not a contractual document. It may contain errors for which the Lake Annecy Tourist Office cannot be held responsible.

In the event of non-compliance with contractual obligations or in the event of force majeure, the Lake Annecy Tourist Office reserves the right to terminate the partnership with a partner site and to withdraw the visit services concerned from the Lake Annecy Tourist Office pass offer, without the holder being able to claim any compensation for any damage suffered or to claim any reimbursement or indemnity whatsoever.

The Lake Annecy Tourist Office pass is neither exchangeable nor refundable in the event of theft, loss, total or partial non-use, damage or due to the closure or exceptional unavailability of a partner site.

With the exception of a technical malfunction of the Lake Annecy Tourist Office pass preventing validation of the pass when accessing a partner site, the holder can go to the Tourist Office in Annecy or to the Tourist Information Offices in Talloires-Montmin, Saint-Jorioz and Veyrier-du-Lac, to exchange their pass, it being understood that the data on the faulty e-card or magnetic card (date of expiry, remaining day(s) of use and available passages) will be transferred to the new e-card. All rights remaining on the previous card will be transferred to the new one for the benefit of the customer. The latter will not suffer any prejudice.

ARTICLE 4 – DATA PROTECTION

The personal data collected on the site results from the voluntary communication of an e-mail address when sending a form.
The e-mail addresses collected in this way are only used to transmit the information requested.
The electronic addresses collected will not be transferred to third parties or processed by the Lake Annecy Tourist Office.
The “Informatique et Libertés” law of 6 January 1978, modified by the law of 6 August 2004, governs the implementation of files or processing of personal data, whether automated or manual. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the “Informatique et Libertés” law).
You can exercise this right by e-mail by contacting us via our contact form (https://en.lac-annecy.com/practical/contact-us/).
The customer benefits from the legal guarantees:

  • Legal guarantees of conformity (article L. 211-4 and following of the Consumer Code)
  • Guarantees against hidden defects (article 1641 of the Civil Code)
  • Biennial guarantees (article 1792-3 of the Civil Code) and this on the Lake Annecy Tourist Office pass and the right to use it as explained above